Cancellation And Refund Policy

1. Cancellation

Users may choose to cancel their Winigro account at any time by contacting our support team. Once the cancellation request is received, the account will be deactivated, and access to the platform will be terminated. Please note that cancellation of the account does not entitle the user to any refund of the remaining balance.

2. Refund Policy

Transactions made on Winigro are considered final and non-refundable. We do not offer refunds for any gaming losses or unused balances. Users are solely responsible for managing their account balances and participating in gaming activities at their own discretion. Winigro does not guarantee any winnings or returns on the amount spent on gaming.

3. Exceptional Cases

In exceptional cases where a refund may be considered, such as technical errors or unauthorized transactions, users must report the issue to our support team within a reasonable timeframe. Each case will be reviewed individually, and decisions regarding refunds will be made at the discretion of Winigro. Refunds, if approved, will be processed within a reasonable timeframe.

4. Changes to Policy

Winigro reserves the right to modify or update this cancellation and refund policy at any time without prior notice. Users are encouraged to review the policy periodically to stay informed about any changes. Continued use of the Winigro platform after modifications to the policy constitutes acceptance of the revised terms.